Satset138 Privacy Policy – Personal Data Protection for Malaysian Players

Welcome to the Satset138 Privacy Policy. This document is an open agreement between Satset138 ("we", "the platform") and you ("user", "member") regarding how we handle your personal information. We understand that entrusting any online platform with your personal data is not a decision made lightly — and we do not take that trust for granted.

Satset138 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every aspect of collecting, storing, using, and deleting your personal data is carried out in accordance with Malaysia's strict legal guidelines and international industry best practices.

This Privacy Policy applies to all information we collect through:

• The Satset138 website at satset138.ws
• Any Satset138-related mobile applications or platforms
• Email, live chat, and customer support channel communications
• Account registration and identity verification (KYC) process

Satset138 collects various categories of personal data depending on the nature of your interactions with our platform. Below is a comprehensive overview of the data we may collect:

Your personal data is collected through several key channels when you interact with the Satset138 platform:

A. Information You Provide Directly

• Account registration: Name, email address, phone number, password.
• KYC Verification: A copy of your MyKad or Malaysian passport, and a bank statement for identity verification purposes.
• Financial transactions: Deposit and withdrawal method details via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay.
• Support form & enquiries: Information you share when reaching out to our customer support team.

B. Automatically Collected Information

• Server log data including IP addresses, access times, and pages visited.
• Cookie information and similar tracking technologies activated during your visit.
• Platform performance data including page load times and error reports.

C. Information From Trusted Third Parties

In certain circumstances, Satset138 may receive information from payment service providers to verify transactions, or from identity verification service providers to fulfil KYC requirements. All such third parties are bound by strict confidentiality agreements with Satset138.

Satset138 uses your personal data solely for legitimate, stated purposes. We do not use your data for any other purpose without prior notice and, where required by law, your consent.

Satset138 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all data processing activities. We rely on the following legal bases to process your personal data:

• Contract Performance: Processing of data required to provide the Satset138 platform services you have requested — including account management, RM transaction processing, and access to games.
• Legal Obligation: Data processing to fulfil Malaysian legal requirements, including KYC obligations, anti-money laundering (AML) compliance, and tax reporting.
• Legitimate Interest: Processing for the purposes of platform security, fraud prevention, and improving our services to Malaysian players.
• Consent: For marketing communications and personalising your gaming experience beyond basic functional requirements.

You have the right to withdraw your consent at any time for processing that relies on consent, without affecting any processing that took place prior to that withdrawal.

Satset138 does not sell, rent, or trade your personal data to any third party for commercial gain — this is a non-negotiable principle. That said, in the course of operating the platform, we share necessary data with a limited set of third-party categories:

Trusted Service Providers

• Payment Processors: Touch 'n Go, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, ShopeePay — to securely process your financial transactions in Malaysian Ringgit (RM).
• Identity Verification Service Providers: For KYC processes required under Malaysian law.
• Game Software Providers: To enable access to slots, Live Casino, poker, and other games operated by licensed third parties.
• Customer Support Platform: To enable our team to provide efficient support in Bahasa Malaysia 24/7.

Legally Required Disclosure

Satset138 may disclose personal data if required by a Malaysian court order, law enforcement investigation, or applicable regulatory obligation. In such cases, we will notify you to the extent permitted, unless legally prohibited from doing so.

Satset138 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. Below are the key security measures we have in place:

While we take all reasonable precautions, no online system is 100% immune to intrusion. We encourage you to play your part in protecting your Satset138 account by using a strong password and keeping it confidential.

Satset138 does not retain your personal data for longer than necessary. Retention periods are determined by operational requirements, legal obligations, and the platform's legitimate interests.

Data Retention Guidelines

• Active account data: Retained for as long as your account remains active on the Satset138 platform.
• Financial transaction records (RM): Retained for a minimum of 7 years in accordance with Malaysian tax and financial regulatory requirements.
• KYC Documents: Retained for 5 years after account closure in accordance with AML requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Anonymised analytics data: May be retained for longer as it cannot be used to identify any specific individual.

Data Deletion Request

You may request deletion of your personal data by contacting the Satset138 team. We will process your request within 30 business days. Please note that deletion may not be complete where a legal obligation prevents full erasure, such as financial records that must be retained for Malaysian tax purposes.

As a Satset138 user in Malaysia, you hold important data protection rights under the Personal Data Protection Act 2010. Satset138 is committed to respecting and facilitating the exercise of these rights:

Satset138 uses cookies and similar technologies to keep the platform running smoothly and to deliver a better experience for our Malaysian players. Below are the types of cookies we use:

You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the Satset138 platform.

Satset138 is an adults-only gaming platform. We do not provide services to anyone under the age of 18, and we do not knowingly collect personal data from minors.

If you are a parent or guardian and believe that your minor child has registered an account or provided personal data to Satset138 without your consent, please contact us immediately at support@satset138.ws. We will take immediate action to close the account in question and delete all associated data.

Satset138 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or technological developments. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the Satset138 platform upon your next login.
• Sending notification emails to all registered members if changes are material and significantly affect your privacy rights.

We encourage you to review this Privacy Policy periodically. Your continued use of the Satset138 platform after any amendments take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the Satset138 privacy team is here to help.

All privacy-related inquiries will be handled with strict confidentiality and professionalism. We are committed to responding to all privacy complaints within 30 business days of receipt.